Privacy Policy
Thank you for choosing and using our game products and services! We are fully aware that protecting your privacy is essential to the success of our business and the improvement of user experience. Therefore, we will strictly follow the terms and regulations of this Privacy Policy (hereinafter referred to as the "Policy") to handle and protect your personal information. This Policy applies to all users of our services and specifically explains how we collect, store, use, disclose and protect your personal information. Please read and understand this Privacy Policy carefully before using our game products and services. If you do not agree to our Privacy Policy, you should stop using our services immediately.
Collection of Information
In order to provide you with better services, we need to collect some information when you use the game. This information includes but is not limited to:
Information You Voluntarily Provide
When you register our game account, create a game character, fill in your personal information, participate in in-game interactions (such as sending messages, making purchases, etc.), we may collect the personal information you provide.
Information Collected Automatically
When you use our game products, we automatically collect data about your device and operations. This data helps us analyze and optimize the gaming experience and provide you with more stable and smooth services. The automatically collected information includes but is not limited to:
Device information: device type, operating system version, device identifier, IP address, browser type, etc.
Usage information: including game version, game time, in-game operations, login period, crash logs, fault reports, etc.
Location data: In some cases, we may collect location information about your area based on your device information, which is necessary to provide localized services or process your requests.
Information provided by third-party platforms
If you log in to our games through third-party platforms (such as social media platforms or game platforms), we may obtain information about you from these platforms.
Purpose of use of information
All the information we collect is used only for the following main purposes:
Providing gaming services
We use your information to ensure that the game can run properly and provide various functions, including but not limited to:
Launch, run and update the game.
Maintain and optimize the server to ensure the stability and smoothness of the game.
Manage user accounts and information to provide personalized services.
Improve and optimize the Services
We will use the collected anonymized information to analyze users' gaming behaviors and preferences to improve game features and user experience. We optimize services in the following ways:
Evaluate game performance and stability and fix faults or bugs in a timely manner.
Collect feedback and implement user suggestions to continuously optimize game content.
Personalized recommendations: Recommend game content, activities or other players that may be of interest to you based on your gaming history and preferences.
Advertising and Marketing
In order to enhance your gaming experience and provide more personalized content, we may push advertisements or promotional information based on your interests and activities. We will ensure that the advertising content is relevant to your needs and interests, and allow you to choose whether to receive these push information.
Customer Support and Communication
We will use your information to respond to your feedback, questions, complaints or other service-related requests. You can communicate with us through our customer service channels, and we will do our best to provide assistance and solve your problems.
Security Protection and Risk Control
We will use your information to ensure the security of our platform and prevent cheating, malicious behavior, fraud and other security risks. Specific measures include:
Detect and prevent fake accounts, fraudulent transactions, etc.
Provide account protection mechanisms to prevent account theft or abuse.
Detect and fix vulnerabilities to ensure the security of data and services.
Sharing and Disclosure of Information
We promise not to sell or transfer your personal information to third parties without your explicit consent. However, we may share your information with third parties in the following circumstances:
Legal Compliance
We may disclose your personal information when required by laws and regulations or in response to legitimate requests from government agencies, courts, and law enforcement agencies. For example, we may need to disclose information when following legal procedures or protecting the lives and property of users in an emergency.
Service Providers
We may work with third-party service providers to provide services including but not limited to payment processing, customer support, and data analysis. In the process, we may share some personal information with these partners, but this information is limited to the necessary scope for providing the corresponding services, and require these service providers to take reasonable measures to protect the security of your information.
Business Changes
If our company undergoes a merger, acquisition, sale, or reorganization, your personal information may be transferred as part of the assets. In such cases, we will ensure that your privacy is protected and update the privacy policy based on the new actual situation.
Information security
We attach great importance to the security of user information and have taken reasonable technical and management measures to protect your personal information from unauthorized access, disclosure, modification or destruction. These measures include:
Data encryption: We will encrypt the storage and transmission of your sensitive information.
Security protocol: Use firewalls, intrusion detection and other security technologies to ensure the security of information transmission.
Access control: Only authorized personnel can access and process your personal information.
Although we have taken many security measures, please understand that due to the uncertainty of Internet technology itself, no transmission method or electronic storage technology can be 100% secure. Therefore, we cannot guarantee the absolute security of information.
Information Storage and Retention
We will store your information on our servers or those of trusted third-party service providers as needed to provide services. Generally, we will store your information for a legal and necessary period. The specific storage time is as follows:
If your information is used to provide ongoing services, we will retain your information during the service period.
If you cancel your account or request to delete your information, we will delete or anonymize your personal information within the period required by law.
After we terminate operations or services, your information will be deleted or anonymized as required by law.
User Rights
According to applicable privacy protection laws, as a user, you have the following rights:
Access and Correction
You have the right to access the personal information we collect about you and can ask us to correct or update it to ensure the accuracy and completeness of the information.
Deletion Request
If you no longer wish to use our services or want to delete certain information, you can request us to delete the relevant data. We will process your request in a timely manner.
Withdrawal of Consent
You can withdraw your consent to our collection and use of personal information at any time, but please note that this may affect your continued use of certain services or features.
Account Cancellation
If you wish to terminate your service relationship with us, you can cancel your account. After cancellation, we will stop providing relevant services and delete or anonymize your personal information in accordance with relevant laws and regulations.
Cookies and similar technologies
We may use cookies and similar technologies to optimize your gaming experience. These technologies help us remember your preferences, login status, and other personalized settings. You can manage or disable cookies through your browser settings, but please note that disabling cookies may cause some features to not work properly.
Policy Updates
This privacy policy may be updated at any time, and all updates will be posted prominently on our website or in the game. Please check the latest version of this policy regularly to ensure that you are aware of any changes. If you continue to use our services after the policy is updated, you will be deemed to have accepted the updated terms.
Contact Us
If you have any questions, comments or suggestions about our privacy policy, or find security issues, you can contact us through our customer service channels. We will process your request as soon as possible and provide corresponding assistance.
Thank you for trusting our service! We will do our best to protect your personal information and ensure that you have a safe and enjoyable gaming experience.